FAQ + SUPPORT
FAQ + SUPPORT
What is UNDER HAIR CARE™?
UNDER HAIR CARE™ (UHC) is the first natural hair care line formulated for treating natural or relaxed hair while wearing protective styles. It is a specially formulated hair regimen for cleansing, nourishing and protecting your natural hair while wearing weaves, braids or wigs. We created these products because we want to take the labor out of caring for your natural hair underneath your hair extensions.
Why is it important to care for your own hair underneath protective styles, such as hair extensions or wigs?
Textured hair (from tight coils to loose spirals) is naturally prone to breakage. It prefers to ‘be left alone’ whether that is through a wash and go style or, in the case of many women, through wearing hair extensions or any other protective styles. Hair extensions are a great way to enjoy the versatility of various styles while giving your hair a needed break from continuous heat, mechanical and chemical damage. However, there is also a flip side to wearing hair extensions. It is very easy to neglect the hair underneath hair extensions and as the old adage goes: out of sight, out of mind. Therefore, after weeks of wearing hair extensions, the natural hair may become dry, brittle and more prone to breakage. In most cases, if not cared for, your own hair is even more damaged after wearing hair extensions.
Why can’t I use regular hair care products underneath my protective styles?
UHC uses a two pronged approach: packaging and functionality. All of our UHC packaging has been developed for easy application and use. Each product comes with an easy to use applicator tip for applying the product directly to the base of braided styles.
The products have a low viscosity yet are highly concentrated to easily and conveniently apply directly to the scalp. In addition, the line also contains fortifying and conditioning ingredients to maximize the growth, retention and strength of hair follicles, which in turn leaves wearers with full healthy and thick hair. We have included proven botanical oils such as Abyssinian, Castor, Olive, Neem, Shea, and Tea Tree oil to protect the hair follicle and promote hair growth. One of the biggest plus of our line is its great smell and ability to neutralize any odor.
What ingredients do you use?
The focus of UHC is to use natural ingredients. Natural ingredients include light, absorbable carrier oils and essential oils.
All products are sulfate, alcohol, paraben, petroleum, and colorants free.
No animal testing!
What is your shipping policy?
Please see our shipping policy below.
What is your return policy?
Please see our return policy below.
Do you offer wholesale partnerships?
Yes, we do offer wholesale partnerships to beauty retailers and licensed hair/beauty salons. Please send inquiries to: email@example.com.
How can I contact G+H?
Please send an e-mail to: firstname.lastname@example.org.
What is your U.S. shipping policy?
For the U.S. and U.S. territories, we offer standard rates for ground shipping (2-3 business days) of $4.49 for all orders of up to $20, for all orders between $20 and $75 of $7.99, and FREE ground shipping for all orders over $75.
Is there a sales tax on my order?
There is no sales tax charge unless the order is being shipped to New York State.
When will my order ship?
Orders will be processed and shipped the next business day. Then, it will take anywhere from 2-3 business days within the U.S. and U.S. territories to be delivered.
We entrust our carriers to deliver your package(s) on time. If your package(s) is delayed, we will not offer a reimbursement of shipping charges.
All products purchased from this site are made pursuant to a shipment contract, which means that the risk of loss and title for such items passes on to you upon our delivery to the carrier.
How do I track my order?
When your order ships, you will receive an automated shipping confirmation with a tracking number via e-mail or phone.
What is your international shipping policy?
We offer international shipping using DHL Express and USPS.
International shipping rates are calculated by the shipping carrier depending on the weight of the package.
International customers are responsible for all customs duties and taxes. We do not accept returns on international orders and shipments.
We cannot guarantee shipping times for international shipments. International shipping can be delayed for weeks depending on customs or country of destination. While we do provide tracking numbers on all shipments, not every country we ship to tracks shipments all the way to the destination. While the majority of our shipments arrive without issue, we cannot be responsible for lost, stolen or delayed shipments.
If you need additional information, please email us at: email@example.com.
Online Purchase Return
We strive for unparalleled customer satisfaction and we want you to be happy with your GirlandHair products.
In case you are unhappy with the performance of a GirlandHair product you’ve purchased, please let us know. We are happy to issue you a full refund of the purchase price (minus shipping and handling fees) upon receipt of the remaining unused product within thirty (30) days from the purchase date. Unfortunately, we cannot receive returns on overly used products or products not purchased on girlandhair.com.
Refunds will be credited to the originally used payment form.
To return items, please follow these three (3) easy steps:
1. Send an e-mail to firstname.lastname@example.org with your full name and order number and items to be returned. Unfortunately, we are unable to refund your original shipping charges unless the return was a result of our error.
2. Pack and seal your return merchandise securely in the original package, if possible. Otherwise, please pack your return in a well-padded envelope or box to prevent damage during shipment. Be sure to include the return authorization form in your package.
3. All return packages must be shipped via USPS and should be mailed to:
P.O. Box 761
New York, NY 10002
Your return will be processed promptly upon arrival, and we will send you a confirmation email. Please allow 10-14 days from the shipping date for your account to be credited.
In Store Purchase Return
If you have purchased GirlandHair products from one of our retail partners, please return it to the location where it was originally purchased, subject to the retailers own return/exchange policy.
We apologize, as we are unable to process returns for products not purchased on girlandhair.com
Incorrect or damaged product
If you’ve received an incorrect or damaged product, please email us to email@example.com within five (5) business days from the date you receive your order. We’ll email you instructions how to return an incorrect or replace a damaged item.
GirlandHair (G+H) is committed to protecting your privacy.
This policy states how we collect and use information. It applies only to information collected online through our website. By visiting our website, you accept and consent to the practices described in this policy.
What information do we collect?
We collect information from you when you create an account, place an order, sign up for updates, send us an email, respond to a survey or fill out a form. When creating an account or placing an order, you will be asked to enter personal information i.e. your name, e-mail address, mailing address, phone number, or credit card information.
You will stay anonymous by only browsing our website.
How do we use your information?
Any of the information we collect from you might be used in one of the following ways:
- To process orders
- To send you updates
- To personalize your experience
- To improve our website
- To fulfill and improve customer service
- To protect G+H’s copyrights or property
- To comply with laws or regulations, court orders or other legal processes
We will not sell, exchange, transfer or share any of your information, without your consent, with any other company for any reason whatsoever, other than for the sole purpose of processing your order or service requested. However, there are no restrictions to the way G+H can use or share anonymous information.
How do we protect your information?
We will securely store any information received through our website by using methods and protections that are as reasonably secure as practicable. Information about our customers is an important part of our business, and we do not sell such information to others.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our database to be only accessed by those authorized with individual access rights to our systems, and are required to keep the information confidential.
Yes. Cookies are small files that (if allowed) a site or its service provider transfers to your computer’s hard drive through your web browser that enables the sites or service provider’s systems to recognize your browser and capture and remember certain information.
You can configure your web browser to accept all cookies, reject all cookies, or notify you when a cookie is set. Each browser is different, so check the ‘help’ menu of your browser to learn how to change your cookie preferences. If you reject all cookies, however, you will not be able to use G+H products or services that require you to ‘sign in’ and you may not be able to take full advantage of all features.
Do we disclose any information to outside parties?
G+H does not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who may assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe its release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable user information may be provided to other parties for marketing, advertising, or other purposes.
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into your account on our homepage.
We are in compliance with the requirements of Children’s Online Privacy Protection Act (COPPA). The G+H website is not intentionally designed for or directed at children 13 years of age or younger without obtaining prior consent from a person with parental responsibility. It is our policy never to knowingly collect or maintain information (such as a child's name or e-mail address) about anyone 13 years of age or younger.
Please contact us at firstname.lastname@example.org, if you think we may have inadvertently collected such information.
Content & Copyrights:
Unless otherwise stated, all content hosted on www.girlandhair.com, including images, illustrations, designs, icons, photographs, video footage, written, and other materials are protected by copyrights and international treaty provisions owned, controlled or licensed by Girl My Hair, LLC.
Any unauthorized use of any content or materials on this website is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes.
The content of this website is intended solely for personal, noncommercial use by its users. You may download and copy the contents and other downloadable materials for your personal use only. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works of, sell, or participate in any sale of, or exploit in any way, in a whole or in part, any of the content of this site. To inquire about obtaining authorization to use content of materials on this website, please contact us at: email@example.com.
If you believe a work protected by a U.S. copyright that you own has been posted on this site without authorization, you may notify us at: firstname.lastname@example.org.
If you are setting up account using this website, you are solely responsible for maintaining the confidentiality of your account information. If you open an account, register or provide us with any information, you agree to complete the account registration by providing us with current, complete, and accurate information as requested by any forms. You agree that you will provide true, current, complete, and accurate information in connection with any inquiry, quote request, or other request for information. G+H is not responsible for any errors or delays in responding to any inquiry or request caused by any incorrect, outdated, or incorrect information provided by you or any technical problems beyond the control of G+H. You acknowledge and agree that any login information, i.e. password, issued in connection with this website is confidential information. You must maintain the confidentiality of any password, and you may not disclose such a password to any other person or entity or permit any other person or entity to access this site using such a password.
You agree to notify G+H immediately of any unauthorized use of any password that is not issued directly to you or approved by G+H. You acknowledge and agree that G+H, in its sole discretion, may suspend or discontinue your, and refuse any and all current and future, access to or use any portion of this website at any time without notice to you.
G+H cannot be responsible, and disclaims all liability in connection with, the use of any information that you post or display on this website. You should use caution when posting any information, including proprietary information and personally identifiable information, to this website.
Risk of Loss:
All products purchased from this site are made pursuant to a shipment contract, which means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Communications to You:
You agree that G+H may post notices on this site or may, unless your profile and account settings specify otherwise, send electronic mail to you, and that such communications satisfy any legal requirements that communications be in writing.
Colors on our website are displayed as accurately as possible to the true colors of our products. However, the display of colors depends on each computer monitor, for which we have no influence.
We reserve the right to correct any errors, inaccuracies or omissions on this website that may relate to topics such as product descriptions, dates/timing, pricing, promotional details, product colors product availability and to update information at any time without prior notice, including after you have submitted orders.
We may at any time revise, move, delete, or update the terms that govern the use of our website. The use of our site following any revisions or updates constitutes your agreement to follow the terms as changed.
You agree to indemnify, defend, and hold harmless Girl My Hair, LLC, its officers, directors, employees, agents, suppliers, and third party partners from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from or related to your use of this site.
If you are dissatisfied any terms, conditions, rules, policies, guidelines, or practices of this website, the sole and exclusive remedy is to discontinue using the website.
Limitations of Liability:
G+H does not assume any responsibility, or will not be liable, for any damages to, or any viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this site, or your downloading of any information or materials from this site.
This website and all contents of the site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties or title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the site, that your use of the site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of the site, and that Girl My Hair, LLC shall not be liable for any damages of any kind related to your use of the site.